Return Policy
Magna Hoop — Easy Return Policy
Return window
Return within 30 days of delivery.
Eligibility
Item must be unused, in original packaging, with all parts/accessories.
How to start a return
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Email: info@magnahoops.com with your order number and reason.
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We’ll reply with return instructions and the return address.
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Ship the item back (please use a trackable service). Return postage is paid by the customer unless the item is defective or we shipped the wrong item.
Refunds
After we receive and inspect the item, a refund to your original payment method will be issued within 7 business days.
Defective or incorrect items
Contact us immediately. We’ll replace it and cover all shipping costs.
Questions?
Email info@magnahoops.com — we’re here to help.
MagnaHoop is a trusted international brand specializing in premium magnetic embroidery hoops. With more than 170,000 hoops sold worldwide and customers across 60+ countries, we have become one of the fastest-growing names in the embroidery and sewing industry.
We believe embroidery should be smarter, faster, and more creative. That’s why MagnaHoop continues to develop products that open up new possibilities for your embroidery journey.
